Warranty Terms and Conditions
This is a LEGAL AGREEMENT between customer (referred as “You”) and Retail Solutions Pro DBA Miami Helpdesk llc. The following are terms and conditions for Electronic Shelf Tags and Accessories (referred as “Product”) Warranty (Warranty Terms).
WHEREAS, Retail Solutions Pro is in the business of software and hardware sales.
WHEREAS, Customer desires to implement Retail Solutions Pro Software and Hardware and Retail Solutions Pro agrees to perform such services, on terms and conditions set forth herein.
THEREFORE, in consideration of the mutual covenants contained herein and others good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:
General Terms and Conditions
- Warranty Term ONLY applicable for the Retail Solutions Pro Electronic Tags and Gateway product and miscellaneous accessories are excluded from the coverage.
- Warranty Terms ONLY valid with the invoice / sales receipt issued by Retail Solutions Pro or authorized re seller and your payment record for Extended Warranty Period (as the case maybe).
- Product is fully guaranteed against defective material and manufacturing defaults inclusive of parts and service for a period of 12 months from the date of recipient of product .
- Warranty Term ONLY applicable for valid claim, at Retail Solutions Pro sole discretion, either repair of the hardware defect using new or refurbished replacement parts, or replacement of the product. Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or twenty-eight (28) days, whichever is longer. When a product or part is exchanged all hardware or part thereof that is replaced shall become the property of Retail Solutions Pro.
- Warranty is NOT transferable one unit to another.
- Warranty Term is given independently of any statutory warranty that may apply in the country of purchase (country where the payment is received) and does not affect or limit such statutory warranty in any manner whatsoever.
- You MUST submit a support request on Service Desk to obtain a Support Ticket number.
- Support request will subject to inspection and evaluation by Retail Solutions Pro.
Exclusions and Limitations
Warranty Term ONLY applicable to Retail Solutions Pro product purchased directly from Retail Solutions Pro or authorized re seller. Warranty Term does not cover miscellaneous adapters, mounting brackets, and cables and connectors for Retail Solutions Pro product sold on behalf of Retail Solutions Pro or authorized re sellers. Warranty Term NOT applicable under the following conditions if:
- the serial number of the product has been altered, tampered with or removed.
- the product has been tampered with, subject to misuse, negligence and damaged while in transit.
- the product has not been installed, maintenance or operated in accordance with instruction given by Retail Solutions Pro
PLEASE NOTE: if the product and Software have been subject to faulty and improper installation, maintenance, service, operational adjustments, repair, alteration and/or modification in any way that is not (i) covered in the documentation for the product or (ii) carried out with Retail Solutions Pro prior consent in writing (iii) If Retail Solutions Pro is to be used outdoors or in dusty, humid, or other hostile environments, it must be suitably protected. Further, Retail Solutions Pro specifically must be protected, whether in use or not, from exposure to direct sunlight or halogen light which may damage the camera image sensor. This applies to both indoor and outdoor use of the cameras.
- the product has undergone, repairs, modifications or dismantled by any other person nor Retail Solutions Pro will be forfeit the remaining warranty period of the particular unit
- defect caused by acts of God (natural disaster such as earthquake, hurricane), misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions (including, but not limited to, electrical surges, water damage and heat exposure) or lack of responsible care
- defect caused by household pests such as lizard, rat, cockroach, etc.
- the product with cosmetic damages in product external appearance
- United States. If you acquired the hardware and software in any other country, the laws of that country apply.
LEGAL EFFECT. This agreement describes certain legal rights. You may have other rights under the laws of your state or country. You may also have rights with respect to the party from whom you acquired the software. This agreement does not change your rights under the laws of your state or country if the laws of your state or country do not permit it to do so.
Disclaimer of Warranty
Failure to comply with any of the aforementioned requirements will invalidate this Warranty Term.
THE WARRANTY AND REMEDIES PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF LAWS UNDER SUCH JURISDICTIONS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS PROVIDED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY AND TO THE EXTENT PERMITTED BY LAW, NEITHER RETAIL SOLUTIONS PRO NOR ANY AFFILIATES SHALL BE LIABLE FOR ANY LOSS, (INCLUDING LOSS OF DATA AND INFORMATION), INCONVENIENCE, OR DAMAGE, INCLUDING, BUT NOT LIMITED TO, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. NOTWITHSTANDING THE FOREGOING, “RETAIL SOLUTIONS PRO’ TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS WARRANTY SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE LIMITATIONS ON POTENTIAL LIABILITIES HAVE BEEN AN ESSENTIAL CONDITION IN SETTING THE PRODUCT PRICE